2) Eligibility for Returns

To be eligible for a return, the following conditions generally apply:

• The return request is submitted within the return window mentioned above.
• The item is unused, unwashed (where applicable), and in the same condition you received it.
• All original tags, accessories, manuals, and packaging are included.
• Proof of purchase is provided (order number, invoice, or receipt).

3) Non-Returnable Items

Some items cannot be returned due to hygiene, safety, or licensing reasons. Examples may include:

• Personal care or hygiene items once opened
• Digital products or downloadable content once accessed
• Gift cards, vouchers, or promotional credits
• Items marked “Final Sale” or “Non-Refundable” on the product page
• Customized or made-to-order products (unless defective)

If you’re unsure, contact us before returning—our team will confirm eligibility.

4) How to Request a Return

1. Start your request: Contact support and include your order number, item(s) you want to return, and the reason for return.
2. Wait for approval: We’ll confirm eligibility and provide return instructions (and a return label if applicable).
3. Pack securely: Use the original packaging when possible and include all parts.
4. Ship or drop-off: Follow the provided instructions. Keep your tracking number.

5) Damaged, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or missing items, please contact us as soon as possible (preferably within 48 hours of delivery). Share clear photos of the item and packaging, and we’ll arrange one of:

• Replacement shipment
• Exchange (where available)
• Refund (full or partial, depending on the case)

6) Refunds

Once your return is received and inspected, we’ll notify you of approval or rejection. If approved, your refund will be processed to the original payment method whenever possible.

Shipping fees (if any) are generally non-refundable unless the return is due to our error or a defective item.

7) Exchanges

If you prefer an exchange (size/color/variant), we’ll help you confirm availability. Exchanges may be subject to stock availability and price differences. If an exchange isn’t available, we can proceed with a refund instead.

8) Return Shipping Costs

Return shipping costs depend on the reason for return:

• Our error / defective item: We cover return shipping.
• Change of mind / incorrect selection: Return shipping may be paid by the customer.

If you use your own shipping method, choose a trackable service to avoid lost returns.

9) Cancellations

If you need to cancel an order, contact us immediately. If the order hasn’t shipped yet, we may be able to cancel it. If it has already shipped, you can follow the return process after delivery.

10) Contact Us

If you have any questions about returns, refunds, or exchanges, reach out to our support team and we’ll respond as quickly as possible.

We may update this policy from time to time to reflect changes in operations or legal requirements.